Our guidelines were developed to help make every experience feel safe, respectful, and positive. They apply to everyone who uses the GuardianRide Platform. It also includes interactions you may have with GuardianRide employees and contractors, including through online support systems, or over the phone.* And, in some instances, our guidelines apply to conduct outside the GuardianRide Platform that we become aware of, when such conduct may threaten the safety of the GuardianRide Platform.

Thank you for joining us in supporting and safeguarding a welcoming environment.

The guidelines below help explain some of the specific kinds of positive community engagement on the GuardianRide Platform, as well as the behaviors or circumstances that may cause you to lose access to it. There will always be unforeseen events that may ultimately lead to your losing access to using the GuardianRide Platform and services, but the following guidelines—which we’ll update regularly—provide the basis for behavior we expect from all in the GuardianRide community. Not following any one of our guidelines can constitute a material breach or violation of the terms of your agreement with GuardianRide and may result in the loss of access to part or all of the GuardianRide Platform. You can report potential violations of the Community Guidelines to GuardianRide and we will address any report in accordance with our policies.

Everyone is required to follow GuardianRide’s Community Guidelines, which reflect the 3 pillars: (1) treat everyone with respect; (2) help keep one another safe; and (3) follow the law.

Treat everyone with respect

The actions you take while using the GuardianRide Platform can have a big impact on the safety and comfort of others. Courtesy matters. For example, always try to be on time for your ride. It’s also common courtesy not to shout, swear, or slam doors. And by tidying up after yourself—whether it’s taking your trash home or cleaning up a spilled drink—you’ll help ensure that everyone has a pleasant ride. You are expected to exercise good judgment and behave decently toward other people when using the GuardianRide Platform—just as you would in any public place.

Physical contact

Don’t touch strangers or anyone you just met while using the GuardianRide Platform. Limited exceptions are permitted for people needing or requesting physical assistance. Hurting or intending to hurt anyone is never allowed.

Sexual assault and misconduct

We all value our personal space and privacy. It’s OK to chat with other people while remaining respectful. But please don’t comment on someone’s appearance or ask whether they are single. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person. Personal space and privacy should be respected.

GuardianRide has a no-sex rule regardless of whether you know the person or they give you their consent.

Threatening and/or rude behavior is prohibited

Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language, make gestures, or take actions that could be disrespectful, discriminatory, threatening, or inappropriate.

Post-trip contact

Contact should end when the trip or delivery is complete, unless it’s to return a lost item. Unwanted contact (where there is not mutual consent) can be seen as harassment and includes, for example, texting, calling, social media contact, visiting, or trying to visit someone in person after a trip or delivery has been completed.

You should always feel safe and welcome. That’s why we don’t tolerate racist or discriminatory conduct and behavior. Do not discriminate against someone or engage in a disparaging manner toward someone based on traits such as their race, ethnicity, skin color, age, disability, gender identity, marital status, pregnancy, national origin, religion, sex, sexual orientation, language, geographical location, or any other characteristic protected under relevant law.

The following list provides examples of discriminatory behavior but is not exhaustive:

• Refusing to provide services based on characteristics like a person's race, ethnicity, skin color, age, disability, gender identity, marital status, national origin, religion, sex, sexual orientation, language, geographical location, or any other characteristic protected under relevant law.
• Rating another user—whether drivers, riders, schools, guardians, or businesses—based on these traits.
• Discriminating on the basis of a rider's destination. Intentionally refusing a route solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area is not allowed.
• Using discriminatory language, making discriminatory remarks, vilifying, or asking questions about sensitive topics regarding national origin, race, ethnicity, or any other trait previously mentioned. Making racist comments or using slurs is never allowed.

If you are subject to discrimination or witness discriminatory behavior, you can report the incident to GuardianRide by emailing support@guardianride.com.

Property damage

Damaging property is never allowed. Some examples include damaging the car or other mode of transportation requested through the GuardianRide Platform, breaking or vandalizing a phone or tablet, intentionally spilling food or drink, smoking in a car, damaging a merchant’s premises, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear. Intentional damage may result in account deactivation.

We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these standards were written. Everyone has a role to play in helping to create a safe environment.

Account sharing

Account sharing is not allowed. For example, drivers must complete their routes themselves.

Extra riders and non-account riders

When driving with GuardianRide, no one other than the driver and the rider should be in the vehicle. These guidelines apply unless our local guidelines, terms, or other policies say otherwise. The guardian is responsible for the behavior of their rider.

Vehicle information

For an easy pickup or delivery, the GuardianRide Platform gives riders, guardians, and schools identifying information about drivers and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Drivers must complete trips using only approved vehicles.

Seat belts

Every driver, and every rider—including those in the back seat—should always buckle up.

Helmets for bikes, motorcycles, and scooters

For your safety, when riding a bike, e-bike, motorcycle, or scooter, please use a well-fitting and buckled helmet, worn according to the manufacturer’s instructions.

Recording video and/or audio

All GuardianRide vehicles are fitted with a dashcam, which can be used to record rides and provide evidence to GuardianRide, law enforcement, or insurance companies in the event that something goes wrong on a ride. Drivers and riders may choose to use their phones to record rides as well. Please note:

• In some locations, local laws and regulations require that individuals provide consent to being recorded and/or be notified of recording in advance. Please check your local laws to understand your responsibilities.
• Users may submit recordings to GuardianRide at their discretion. GuardianRide will review submitted footage and take all action consistent with the Community Guidelines and platform terms of use.
• Sharing or streaming a person’s image or audio or video recording on social media or in other digital or physical public locations is a violation of our Community Guidelines and may prompt further investigation by our safety team.

Proper maintenance and upkeep

Pursuant to the terms of their agreements with GuardianRide and applicable regulations, drivers are expected to keep their vehicles maintained and in good operating condition. This means maintaining their vehicle according to industry safety and maintenance standards, and monitoring for and repairing any parts that are recalled by the vehicle manufacturer.

Drive safely and carefully

Drivers are expected to maintain an environment that makes riders feel safe; even if driving practices don’t violate the law, reports of dangerous driving can lead to the loss of access to part or all of the GuardianRide Platform.

Emergencies

In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying GuardianRide.

We take threats of suicide and self-harm seriously and may reach out to authorities to request a wellness check if we receive notification that there is an imminent risk of self-harm.

For public emergencies, GuardianRide may take additional measures to try to preserve the safety of our platform, including but not limited to natural disasters, public health emergencies, and public crisis situations.

We have standards based on applicable laws and regulations that everyone must follow. For example, using the GuardianRide Platform to commit any crime—such as transporting drugs, money laundering, committing drug or human trafficking, or sexually exploiting children—or to violate any other law is strictly prohibited.

Follow all laws

We’re committed to following all applicable laws and earning your trust, and we expect everyone who uses the GuardianRide Platform to do their part and to know and adhere to relevant laws and regulations, including traffic laws. All relevant licenses, permits, and any other legal documents required of drivers and delivery people must be kept up to date.

For riders, let your driver handle the driving: don’t ask a driver or delivery person to speed or to make illegal stops, dropoffs, or maneuvers.

Car seats

Drivers and riders should comply with applicable laws when traveling with infants and small children. Where the use of a car seat is required by law, it’s the rider’s responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children age 12 and under should travel in the back seat.

If a child does not appear to be within the height and weight safety requirements for the car seat, or if a driver otherwise feels that the child cannot be safely transported in the seat, the driver can cancel the ride.

Service animals and assistive devices

It is against the law to deny a ride to a rider with a service animal or assistive device (a wheelchair or crutches, for example) because of the service animal or the assistive device. In keeping with our policy, riders are allowed to transport assistive devices and animals, whether pets or service animals, pursuant to the terms and limitations of the applicable law.

Drugs and alcohol

Drugs and alcohol are never allowed while using the GuardianRide Platform.

If you’re a rider or guardian, and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 911. Once you have left the vehicle, please also report your experience to GuardianRide. You can learn more about our Zero Tolerance Policy.

Firearms ban

Riders as well as drivers are prohibited from carrying firearms while using the GuardianRide Platform, to the extent permitted by applicable law.

Fraud

Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else’s identity isn’t allowed. It is important to provide honest and accurate information when reporting incidents, or creating and accessing your GuardianRide accounts.

Intellectual property guidelines

Never use GuardianRide’s trademark or intellectual property without permission. Drivers should also return GuardianRide-branded items to GuardianRide if they lose access to the platform. The use of unauthorized or third-party items may confuse riders. If it’s required under local law to display GuardianRide-branded logos, only official GuardianRide-branded logos should be used. Drivers should not display GuardianRide-branded items when they are not accessing the platform.

If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continually improving our standards, and your feedback is important to keep our standards relevant as our technology evolves. Please rate your experience at the end of each trip or delivery. And if something happens—such as a traffic accident—and you want to report it, you can email support@guardianride.com so that our Support team can follow up. In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying GuardianRide.

GuardianRide may at times permit or allow you and others who use the GuardianRide Platform or GuardianRide’s tools or social media channels to create, submit, upload, publish, email, send messages, or otherwise make available textual, audio, or visual content and information to GuardianRide or users. Such activity and content is subject to GuardianRide’s User Generated Content Terms.

If you violate any terms of your contractual agreement(s) with GuardianRide, or any applicable terms or policies, including any one of these Community Guidelines or any additional policies and standards that are communicated by GuardianRide to you from time to time, you can lose access to all or part of the GuardianRide Platform. If you have more than one GuardianRide account, such as a driver account and a guardian account, violating the Community Guidelines could also lead you to lose access to all GuardianRide accounts. If you believe an error caused you to lose access to your account, you may contact the GuardianRide Support team.

GuardianRide receives feedback through a variety of channels and reviews reports submitted to our Support team that may violate our Community Guidelines. If we are made aware of potentially problematic behavior, we may contact you so we can look into it. We may, at our sole discretion, put a hold on your account or turn your account inactive until our review is complete.

Not following any one of our guidelines may result in the loss of access to all or part of the GuardianRide Platform. This can include reported violations of our Community Guidelines and certain actions you may take outside of the GuardianRide Platform if we determine that those actions threaten the safety of the GuardianRide community, our employees, and contractors, or cause harm to GuardianRide’s brand, reputation, or business. If the issues raised are serious, repeated, or you refuse to cooperate, you may lose access to the GuardianRide Platform. Any behavior involving discrimination, violence, sexual misconduct, harassment, fraud, or deceptive, illegal, or unsafe activity while using the GuardianRide Platform can result in the immediate loss of access to the platform. Additionally, when law enforcement is involved, we will cooperate with their investigation. We may also proactively report suspected criminal behavior to law enforcement in accordance with our Privacy Notice. All drivers and delivery people wanting to use the GuardianRide Platform undergo a screening process, including motor vehicle record and criminal background checks. A driver will lose access to their GuardianRide account(s) if any check uncovers a matter relevant to their use of the GuardianRide Platform that violates GuardianRide’s standards or other criteria required by local regulators.

Many states, cities, and airports also regulate the provision of certain services, including ridesharing services, on the GuardianRide Platform. If your driver account is not in compliance with applicable regulatory requirements, we may be required to remove your access to the GuardianRide Platform.

*Note: Drivers are not agents (actual, ostensible, or otherwise) or employees of GuardianRide. They are independent third-party providers.