Examples include:

Distracted driving

• Drowsy driving.
• Looking at screens, or otherwise not looking at the road.
• Driving in an emotional state.

Not following traffic laws

• Following signs, traffic lights, and signals
• Turning only where permitted
• Signaling before turning or changing lanes
• Yielding the right of way to pedestrians
• Not driving or stopping in a bike lane or crosswalk

Aggressive driving

• Speeding
• Braking suddenly
• Tailgating
• Abruptly accelerating or stopping
• Swerving, including into pedestrian walkways or bike lanes

Driving under the influence

• Using or being under the influence of alcohol or other drugs when using the Driver app
• GuardianRide has a Zero Tolerance Policy on driving under the influence.

Misuse of Advanced Driver Assistance Systems

• Engaging in unsafe behaviors while the driver assistance system is engaged, such as distracted driving, using a cell phone, or sleeping behind the wheel
• Failing to keep at least one hand and normally both hands on the wheel while the driver assistance system is engaged
• Physical manipulation of the driver monitoring system intended to avoid detection of driver distraction
• Relying on ADAS to fully perform driving tasks instead of actively engaging in driving

Users can contact customer support and report instances when a driver drove dangerously. Reports of unsafe driving may include any complaint about a driver’s operation of a vehicle that resulted in an unsafe, high-risk, or dangerous experience for the rider. GuardianRide also uses phone sensor data to help identify unsafe driving behaviors during a trip, whether en route to a pickup or while transporting a rider or delivery.

GuardianRide is committed to helping every experience for riders and drivers feel safe, respectful, and positive. If a rider feels that their driver was driving in an unsafe manner during a trip, we ask them to let us know by reaching out to our customer support team here or in the GuardianRide app.

If dangerous driving is identified, whether through a rider report or phone sensor data, a driver receives an in-app message letting them know about the issue. We also let them know that serious or repeated instances of unsafe driving can result in their loss of access to the Driver app. If a driver has repeated incidents of dangerous driving, we’ll let them know that their account is at risk of deactivation if the action continues.

Our teams proactively review each report for signs of fraud. We are continually implementing new processes and technology to identify and discourage user fraud. Any report we find to be related to fraud would not affect a driver’s safety history or their status on the Driver app. Users who submit false information to GuardianRide or otherwise engage in fraudulent activity violate GuardianRide’s Community Guidelines and risk losing access to the GuardianRide platform.

* For more information about the types of conduct that can cause a user to lose access to the GuardianRide platform, read our Community Guidelines.

Note: Our Community Guidelines apply to everyone who uses the GuardianRide platform. Drivers are independent third-party providers and not actual agents, ostensible agents, or employees of GuardianRide.