A driver or delivery person, by law, may not drive or bike while using alcohol, drugs, or any other substance that impairs their ability to safely operate a vehicle. That includes having open containers of alcohol or drugs in a vehicle while using the GuardianRide apps.

A report of suspected impaired driving includes a report from any person that explicitly alleges that the driver or delivery person was using, in possession of, or appeared to be impaired by drugs or alcohol, or that the vehicle smelled like alcohol or other drugs.

A report from any person who reasonably suspects the driver is under the influence of drugs or alcohol while providing rideshare services or delivery services will lead to loss of access to the AccuraTrack app while further investigation is conducted. If investigation finds sufficient evidence that a driver violated this policy, they will permanently lose access to GuardianRide’s AccuraTrack app.

Our teams proactively review each report for signs that it might be fraudulent. We are continually implementing new processes and technology to identify and discourage user fraud. Any report that appears to be fraudulent would not affect a driver’s safety history or their status on the AccuraTrack app. Users who submit false information to GuardianRide or otherwise engage in fraudulent activity violate GuardianRide’s Community Guidelines and risk losing access to the GuardianRide platform.